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Control room step change brings in 'omnicompetent' staff and triage desk

Warwickshire's Public Contact Lead, Ch Supt Mike Smith, hopes to submit the business case for the new public contact model in the next month.

Stuart Ross House

Stuart Ross House

Date - 24th October 2023
By - Cash Boyle
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A new triage desk and omnicompetent control room staff are at the heart of planned changes to Warwickshire's public contact capability that are expected to improve the force's call handling performance. After leading a 'Change...
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