Forces' social media desks are being used to take pressure off 999 system

A number of digital contact methods have been set up including direct messages on Facebook and Twitter, as well as emails to the control room.

In June 2021, South Wales Police received its highest-ever monthly total of 999 calls, at 21,501. The force’s Public Service Centre has also received more than 29,100 non-emergency calls over the same time period, an average of a further 58...