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Control room 'used fake system to manipulate response targets'

The control room used the system to manipulate response time targets for eight years.

Control room 'used fake system to manipulate response targets'

Date - 30th March 2023
By - Cachella Smith
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A Scottish control room used a fake internal system which manipulated call response times for a period of eight years, the BBC has reported. Thousands of calls to the Bilston Glen control room in Loanhead, Midlothian were given a...
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