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Service Delivery Manager required, with Criminal Justice System experience.
Red Snapper Managed Services require an Service Delivery Manager for our expanding Intervention Services.
Business Overview:
RSMS assists Central and Local Government, Regulatory Bodies and Criminal Justice Agencies by providing investigation, enforcement, offender intervention and community safety services. RSMS also provides online digital interventions for behaviour change, and facilitation services for these online interventions aimed at reducing re-offending. Our cost efficient solutions have been developed to manage the responsibilities and functions from our client’s workflow; either in-full or on a task-by-task basis, to provide a high quality outcome within an agreed timescale and cost. Our team continuously monitor the current and emerging business needs of our clients to ensure that our on-call capacity matches the requirements of each sector; this allows us to deploy our services at both speed and volume.
What we offer:
Role Overview
The ideal candidate will have experience of working within the Criminal Justice System.
The Service Delivery Manager is responsible for the day to day contract operations of all specified RSMS contracts. They will ensure the quality of all RSMS Intervention services are maintained to a high standard and take full responsibly for customer management, e.g. preparation of quarterly KPI reports, regular monthly management meetings, training rollout, feedback workshops, working with customers and experts to develop bespoke interventions.
The role will involve building solid, high-level relationships within strategic accounts in order to help define and promote the company’s sophisticated portfolio of products and services. This will include working with clients closely to ensure that their needs are being met, and any emerging needs are identified for the purposes of offering additional services. The Service Delivery Manager will likely work with clients such as HMPPS, Ministry of Justice, Office of Police and Crime Commissioners, the Home Office, third sector organisations and companies that operate within public sector outsourcing.
To liaise with and direct managed service delivery teams to ensure all managed service delivery staff within these accounts are happy and motivated in post; to ensure all management information is recorded, stored and disseminated on request.
Responsibilities:
Account/Project Management
Business Development
Data Management
Quality Assurance
Key Skills and Competencies
We are an equal opportunities employer and welcome applications from all members of the community. All applications will be considered on the basis of objective criteria, such as qualifications, experience and ability to do the job.
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