Modern Workplace Specialist

RSR are looking for an experienced Modern Workplace Specialist to work on a permanent contract.

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

We are currently recruiting for an experienced Modern Workplace Specialist to work on a permanent, full-time contract with a UK Police Force.

The role is based near Leek Wootton, Warwickshire.

The salary for this position ranges between £48,894.00 – £54,879.00 (depending on experience)

Applicants are advised that they will need to successfully pass through national security checks prior to taking up the post, and that this process can take several weeks to complete.

Job profile:
As the M365 SME, you will be responsible for managing and maintaining M365 Modern Workplace, providing – technical expertise and support to internal stakeholders and managing the organisations Email, SharePoint, Viva Engage, Teams, Azure Active Directory, and other Office 365 related cloud-based services.

Main Responsibilities:
•        Office 365 Compliance Features: Implement and manage compliance features such as data loss prevention (DLP), eDiscovery, and retention policies. Ensure compliance with legal and regulatory standards.
•        SharePoint Online Administration: Administer SharePoint Online, including site creation, configuration, and management. Facilitate collaboration and document management across the organisation.
•        Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams. Configure policies and integrate Teams with other Office 365 services for enhanced internal communication and collaboration.
•        Monitoring and Troubleshooting: Monitor and troubleshoot Office 365 services and connectivity issues. Utilize tools like the Microsoft 365 admin centre and PowerShell scripts to ensure optimal performance and user satisfaction.
•        Problem Identification and Resolution: Analyse and diagnose issues to identify root causes, implementing appropriate solutions or escalating to higher-tier support when necessary. Provide comprehensive technical support to end-users, assisting with software and hardware issues, account management, access rights, and system configurations.
•        Documentation: Maintain accurate and up-to-date documentation of incidents, requests, resolutions, and procedures in the IT service management system (ITSM).
•        ITIL Adherence: Apply ITIL best practices and processes, including Incident Management, Problem Management, Change Management, and Service Level Management, to ensure efficient and standardized service delivery.
•        Continuous Improvement: Contribute to process improvement initiatives by identifying recurring issues, proposing solutions, and actively participating in knowledge sharing and training sessions.
•        Customer Service: Demonstrate excellent interpersonal skills and a customer-centric approach, ensuring a positive user experience and high levels of satisfaction.
•        Technical Expertise: Stay current with industry trends, emerging technologies, and best practices to enhance technical skills and knowledge.

Knowledge:
•        Knowledge of the following Microsoft Products:
o        Exchange Online / Outlook
o        SharePoint Online
o        Viva Engage
o        Power Platform
o        Teams
o        OneDrive for Business
o        Azure Active Directory / Entra ID
•        Microsoft role-based certification – Associate, and relevant product certifications.
•        Capable of supporting Power Platform tools such as PowerApps, Power Automate and Power BI.
•        Ability to understand and apply security principles.
•        Knowledge of ITIL Standards & Processes along with how to apply them.
•        To be educated to degree level and/or holder of relevant professional certification (e.g ITIL, TOGAF/COBIT, Prince2, or an equivalent framework).

Experience:
•        Previous experience in System Administrator/Analyst or Application Support roles
•        Minimum 3 years’ experience with Microsoft M365 / O365
•        Preference for those that have worked with a user base of 2000+ Users and experience of working with an MSP.
•        Experience with specific technology specialisms within the Microsoft stack.
•        Experience in dealing with demanding customer interaction and leading business and technical discussions with internal and external stakeholders.

If you would like to be considered for this position and have the relevant experience, then please send your CV to martin.cookson@rsg.ltd

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.